Returns & Exchanges
At bprimal, we want you to be completely satisfied with your footwear; if your items aren't a perfect fit, you can return them within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn shoes in their original packaging and box to ensure they remain protected during transit.
Ship to bprimal
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects and approves your return, we will process your refund or ship out your exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing